Privacy Policy

Overview

ChatInfra (“we”, “us”, or “our”) operates chatinfra.com and panel.chatinfra.com. This policy explains what information we collect, how we use it, and your rights regarding that information. We collect only what we need to run the service and respond to inquiries.

Information We Collect

Contact form

When you submit our contact or setup support form, we collect the fields you provide:

• Name
• Email address
• Company name
• Phone number (optional)
• Subject / inquiry type
• Message

We use this information solely to respond to your inquiry and provide the setup support you requested. We do not sell or share this data with third parties for marketing purposes.

Account data

When you create an account on panel.chatinfra.com, we collect your email address and any profile information you provide. This is used to operate your account and deliver the service.

Usage and session data

We collect standard server logs (IP address, browser type, pages visited, timestamps) for security and debugging purposes. This data is retained for a limited period and is not used for advertising.

Cookies

We use functional session cookies required to operate the panel (authentication, session state). When configured for the web deployment, we may also load Google Analytics to understand aggregate usage of our marketing pages and improve site content. We do not use analytics for advertising personalization or cross-site ad targeting.

Third-Party Services

We use infrastructure providers (hosting, DNS, email delivery) to operate the service. These providers process data on our behalf under their own privacy and security standards. We do not share your personal data with third parties for their own marketing or advertising purposes.

Payments, if applicable, are processed by Stripe. We do not store payment card details.

Data Retention

Contact form submissions are retained as long as necessary to respond to your inquiry and for a reasonable period thereafter. Account data is retained while your account is active. You may request deletion at any time (see below).

Your Rights

You may contact us to:

• Request access to personal data we hold about you
• Request correction or deletion of your data
• Opt out of any future marketing communications

Contact

For privacy-related requests or questions, email us at support@chatinfra.com.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the service after changes constitutes acceptance of the updated policy.