Connector integration
Twilio voice integration for ChatInfra workflows
Reach people by phone through the Twilio voice connector as a metered add-on capability.
Kind: ConnectorAvailability: Live now
Live now: Live voice connector sold as a metered add-on; pricing details stay on the pricing surface.
What this integration enables
- Add a phone channel for urgent or high-touch agent workflows.
- Route calls into a reviewed workflow with clear human escalation.
- Use voice alongside messaging when a conversation needs a phone path.
Setup expectations
- Confirm the phone-number, call-flow, and escalation requirements for the first launch.
- Define consent, recording, and handoff policies before enabling live calls.
- Review the metered add-on scope with setup support before rollout.
Metered voice add-on
Twilio voice is the live phone connector for ChatInfra workflows. It is handled as a metered add-on, with commercial details kept on the pricing and setup-support surfaces.
Related guides and next steps
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Tell us the first workflow, channel, or tool boundary you want to support. We can recommend a setup plan and launch scope for this integration.