Connector integration
Twilio voice integration for ChatInfra workflows
Implemented phone-channel capability through the Twilio voice connector, structured as a metered add-on.
Kind: ConnectorAvailability: Gated
Gated pending required evidence or permission gate.
What this integration enables
- Add a phone channel for urgent or high-touch agent workflows.
- Route calls into a reviewed workflow with clear human escalation.
- Use voice alongside messaging when a conversation needs a phone path.
Setup expectations
- Confirm the phone-number, call-flow, and escalation requirements for the first launch.
- Define consent, recording, and handoff policies before enabling calls.
- Review the metered add-on scope with setup support before rollout.
Metered voice add-on
Twilio voice is an implemented phone-channel connector with gated availability. Its commercial structure is a metered add-on, without a claim that production metering or charging is active.
Related guides and next steps
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