Privacy Policy
Last updated: July 21, 2026
Overview
ChatInfra (“we”, “us”, or “our”) operates chatinfra.com and panel.chatinfra.com. This policy explains what information we collect, how we use it, and your rights regarding that information. We collect only what we need to run the service and respond to inquiries.
Information We Collect
Contact form
When you submit our contact or setup support form, we process the information you choose to provide and the context needed to handle and protect the request. The categories can include:
- Contact and organization details
- Request type, subject, and message details
- Consent and bot-verification evidence
- Source attribution and technical request context
We use this information to route and respond to the inquiry, provide requested setup support, prevent abuse, and operate the contact intake. We do not sell or share this data with third parties for marketing purposes.
Account data
When you create an account on panel.chatinfra.com, we collect your email address and any profile information you provide. This is used to operate your account and deliver the service.
Usage and session data
We process service-operation and security data, including request, device, network, and session context where the service generates it. We use this data to operate, secure, and debug the service, not for advertising.
Cookies
The panel uses functional cookies and identifiers needed for authentication and session state. When configured for the web deployment, and unless a browser enables Global Privacy Control, the public site may also load Google Analytics to measure page visits and coarse site-journey outcomes using closed, code-selected context, as described in how Google uses information from sites that use its services. Public-site analytics events do not include contact-form contents or connect public-site activity to panel account identity. We do not use analytics for advertising personalization or cross-site ad targeting.
Third-Party Services
We use infrastructure providers (hosting, DNS, email delivery) to operate the service. These providers process data on our behalf under their own privacy and security standards. We do not share your personal data with third parties for their own marketing or advertising purposes.
Payments, if applicable, are processed by Stripe. We do not store payment card details.
Data Retention
Contact form submissions are retained as long as necessary to respond to your inquiry and for a reasonable period thereafter. Account data is retained while your account is active. You may request deletion at any time (see below).
For account deletion and data deletion requests, use the public ChatInfra account deletion page.
Your Rights
You may contact us to:
- Request access to personal data we hold about you
- Request correction or deletion of your data
- Opt out of any future marketing communications
See the account deletion page for account and data deletion steps.
For the companion service rules, review our Terms of Service.
Contact
For privacy-related requests or questions, use the contact page so the request reaches the right intake path.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the service after changes constitutes acceptance of the updated policy.