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Connector integration

WhatsApp messaging integration for ChatInfra workflows

Implemented WhatsApp messaging connector for rollout after setup, consent, and handoff rules are ready.

Kind: ConnectorAvailability: Gated

Gated pending required evidence or permission gate.

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What this integration enables

  • Answer recurring customer or community messages over WhatsApp.
  • Route WhatsApp conversations into reviewed agent workflows.
  • Start with one audience and escalation path before expanding volume.

Setup expectations

  • Confirm the account, provider, and message templates needed for the first workflow.
  • Define consent, privacy, and human handoff rules before launch.
  • Pilot a focused conversation path before adding more WhatsApp use cases.

Related guides and next steps

Messaging overview

See how built-in XMPP and connector channels fit into a workflow rollout.

Connectors guide

Plan implemented channels, coming-channel expectations, and safe rollout scope.

Setup support

Ask for help turning WhatsApp messaging into a safe first workflow.

Need help with WhatsApp messaging?

Tell us the first workflow, channel, or tool boundary you want to support. We can recommend a setup plan and launch scope for this integration.

Contact setup support