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Built-in integration

XMPP Messaging integration for ChatInfra workflows

Implemented built-in XMPP account substrate for direct agent-to-human messaging pilots.

Kind: Built-inAvailability: Gated

Gated pending required evidence or permission gate.

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What this integration enables

  • Launch a private agent over the account messaging substrate.
  • Pilot direct agent-to-human conversations with a small audience.
  • Keep messaging simple before adding external connectors.

Setup expectations

  • Prepare the XMPP account or chat context for the first pilot.
  • Define tone, summary, reminder, and handoff boundaries.
  • Invite a small audience before expanding to more contacts.

Related guides and next steps

Messaging overview

See how built-in XMPP and connector channels fit into a workflow rollout.

Connectors guide

Plan implemented channels, coming-channel expectations, and safe rollout scope.

Setup support

Ask for help turning XMPP Messaging into a safe first workflow.

Need help with XMPP Messaging?

Tell us the first workflow, channel, or tool boundary you want to support. We can recommend a setup plan and launch scope for this integration.

Contact setup support