AI messaging connectors guide for channel rollout
Plan connector rollout in the canonical order: start from the built-in XMPP account substrate, extend reach with connector channels, browse the Integrations catalog, then sequence channels one at a time.
- 1
Start from the built-in substrate
ChatInfra implements XMPP account messaging as built-in substrate, not an external connector. Its availability is gated pending account evidence.
View XMPP substrate details - 2
Extend reach with connectors
Connectors extend the same agent onto external channels. The implemented connector channels are WhatsApp messaging and Twilio voice, and roadmap channels remain coming in the catalog; each channel carries its own typed availability status.
Twilio voice is an implemented phone channel with a metered-add-on structure; its typed availability status is carried in the catalog.
- 3
Browse the Integrations catalog
Use catalog detail pages to compare kind, typed availability, use cases, and setup expectations before choosing the first connector.
Browse integrations - 4
Sequence channel by channel
Start with one outcome, define tone and handoff rules, launch to a limited audience, and add the next channel only after the first rollout is stable.
Catalog channel state
Implemented connectors
- WhatsApp messagingGated
- Twilio voiceGated
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