AI messaging connectors guide for supported channels
Connectors let a Skill talk to people on cataloged channels such as XMPP, Discord, Instagram, Facebook, and Twitter/X. Requirements and availability vary by channel, while WhatsApp and SMS requests should be treated as conditional third-party-dependent setup.
Recommended rollout
- 1Start with one channel and one outcome.
- 2Define tone, privacy rules, and when to hand off to a human.
- 3Launch with a limited audience (or internal team) before scaling.
- 4Add more channels only after behavior is stable.
Channel requirements (high level)
Discord
What you’ll need
- Admin permission to add a bot
- A list of channels to start with
Notes
- Great for communities and support channels.
- Start with one channel and clear handoff rules.
WhatsApp (conditional)
What you’ll need
- A third-party provider review
- A rollout plan for consent, access, and who can message first
Notes
- WhatsApp is not currently listed as a supported ChatInfra integration.
- Treat it as third-party-dependent setup until the catalog includes it.
SMS (conditional)
What you’ll need
- A phone number / SMS provider review
- A simple policy for opt-in and stop keywords
Notes
- SMS is not currently listed as a supported ChatInfra integration.
- Treat it as third-party-dependent setup until the catalog includes it.
What you’ll need
- A supported connector and access to the account
- A plan for business/creator messaging
Notes
- Availability can vary.
- Expect setup to involve account permissions and policies.
What you’ll need
- A supported connector and access to the page/account
- A plan for message routing and handoff
Notes
- Availability can vary.
- Make escalation to a human easy.
Twitter/X
What you’ll need
- A supported connector and app access
- A plan for rate limits and usage rules
Notes
- Availability can vary based on platform policies.
- Start with low volume and clear boundaries.
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